Why do so many companies put more emphasis on attracting new customers than keeping the ones they already have??
Thursday Oct 6, 2016
Morning session: 8:00 - 11:30 a.m. Sheboygan County Chamber of Commerce Early Bird Registration by Sept 29: $109 each, or $99 each for groups of five or more.
Jane BrillA PASSION FOR SERVICE: How to Win Customers and Reduce Lost Sales
Seven out of 10 customers who stop doing business with a company do so because of the way they were treated during their initial contact.
96% of unhappy customers won't complain about discourtesy - instead, 91% of them will never again buy from the offending business.
But courting new business costs you up to five times more than strengthening your relationship with current customers.
Bill Drury's A Passion for Service workshop will show you how to stay motivated, how to turn irate customers into the best customers and how to handle the 10 most difficult customers.
Create lifetime loyal customers with this workshop!
Bill Drury is a customer service expert. Since beginning his professional speaking career, he has given over 2000 keynotes or presentations. His lively workshops and training systems have made him a recognized leader in the field of client communications. Bill has proven to be one of the most effective and entertaining speakers in the industry. Images
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Date and Time
8:00 AM - 11:30 AM CDT
Note: There is a morning and afternoon session for this workshop. Please choose the one that best fits your schedule. Location
621 S. 8th Street
SheboyganFees/Admission
After Sept 29, $129 each or $119 each for groups of five or more.Contact Information
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