Do you have a passion for service? Does the thought of leading, and managing staff, ensuring that they are providing an outrageous, and gracious experience for our guests’, while upholding Kohler Hospitality five star standards appeal to you? Then the position of Supervisor Dining at the Immigrant Room is for you!
As the Dining Room Supervisor, you will be responsible for:
Supervising and coaching all service coordinators and staff while maintaining consistent quality of food product and delivery.
Establishing quality standards for all job functions as well as executing the training certification process and procedures for every staff member.
Scheduling all staff as required by service standards and volume expectations while maintaining headcount requirements.
Ensuring appropriate inventories and controls are maintained in all areas.
Maintaining complete working knowledge of all computer systems required.
Interviewing and hiring off all new associates.
Ordering and distribution of employee uniforms while making sure the employee uniform policy is followed.
Certifying all staff are, greeting guests promptly and proactively, displaying “spotlight” behaviors, anticipating guests’ needs, following proper food and liquor handling procedures and accommodating guest’s special requests and concerns
Controlling labor cost to the planned labor percentage of sales.
Controlling food cost percentage and actively manages food waste.
Controlling all departmental operational expenses to annual plan.
Minimum of two-year degree preferred. Four to five years relevant experience required
Relevant coursework in Responsible Beverage, Sanitation, Supervision, and Teamwork
Food Manager Certification required or completion of this certificate within six months of employment