Service Coordinator

Viking Masek Global Packaging Technologies
Job Description
The Service Coordinator manages Viking Masek's machine service schedule, has daily interactions with current clients, professionally handles any service-related complaints or questions, and ensures the company’s positive image and reputation remain intact.

Job Requirements

  • 3 - 5 years of related experience
  • Techincal customer service experience a plus
  • Ability to manage and coordinate multiple dynamic schedules
  • Excellent interpersonal communication skills
  • Ability to use Microsoft Office Suite and ERP systems
  • Strong attention to detail and high level of accuracy and accountability
  • Highly disciplined problem-solver
  • Ability to prioritize competing tasks in a fast-paced environment
  • Strong organizational skills


Job Duties & Responsibilities

  • Documents and follows up on important actions and decisions from meetings
  • Performs customer introductions, communications, and closeouts
  • Manages and maintains the Production & Service calendars - coordinates service visits/customer scheduling (via Outlook) 
  • Plans and coordinates schedules with Production, Engineering, and Project Management teams for machine-related projects
  • Maintains technical and operational documentation          
  • Responsible for submittal and return of Service Request Forms (SRF)
  • Generates, maintains, and revises company policies pertaining to the department                    
  • Assists with customer service calls and locates correct resources in expedient manner
  • Assists Service Manager with general tasks                                   
  • Ensures all documentation is maintained appropriately for each customer
  • Works accurately within ERP system (Epicor)
  • Acts as liaison between clients and company
  • Reports problems and unresolved issues to manager or director
  • Devises ways to improve customer service and client relationships
  • Responsible for compliance with standard operating procedures within that Production and Service teams
  • Performs miscellaneous administrative tasks with customer-focused, cross-functional teams
Type of Position:

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