Member Service Representative

Posted: 01/04/2022

Do you love working in customer service but want better pay and more family-friendly work hours? Kohler Credit Union is seeking to hire an outgoing person to assist our members with a variety of financial transactions. This Member Service Rep position pays a competitive wage and offers opportunities for professional growth and advancement. Apply today!



We are a $575 million not-for-profit credit union with full-service branches in the Wisconsin communities of Kohler, Sheboygan, Howards Grove, Plymouth, Saukville, Grafton, West Bend, Manitowoc and Mequon. Passionate about community service, we support activities that benefit and enrich the communities around us. And, we serve our diverse membership by delivering a broad range of superior and affordable financial services.


We strive to be an employer of choice, placing a major emphasis on personal and professional development. We offer numerous incentives for various positions including medical insurance, a prescription plan, dental & vision plans, HSA & FSA programs, life insurance which includes dependents, accidental death & dismemberment insurance, short and long-term disability insurance, a pension plan, a 401(k) plan, profit-sharing, bonuses, paid time off, a wellness program, an employee assistance program, educational reimbursement, employee recognition programs, and preferred credit card rates.



As a Member Service Representative at Kohler Credit Union, you are enthusiastic about providing world-class service to our members. You enjoy developing and nurturing relationships with our members as you serve them. You also utilize your knowledge of our financial products and services in order to cross-sell them to our members according to their individual needs. You demonstrate a genuine interest and ask questions to understand what's important to them and how we can help meet their financial needs. Additionally, you serve as a backup member service representative for the call center where you assist existing and potential members on the phone or online with basic financial transactions such as looking up account info, posting transfers, taking loan applications, and answering questions about membership. You enjoy working in a fun and supportive environment. And you feel great about the excellent service you provide to our members!



  • High school diploma or GED
  • Prior experience working in a customer service capacity
  • Proficiency with Microsoft Office
  • Basic math skills

Customer service experience that included handling money or answering phones is preferred. Previous financial industry, call center, or consumer lending experience is a plus, as is sales experience. You will need the ability to learn about and keep up-to-date on all credit union products and services; but don't worry, we provide excellent training. Are you friendly and personable? Do you have excellent communication skills? Are you detail-oriented and conscientious? Do you thrive in a fast-paced environment? Are you honest? Do you have the desire to continually learn and progress? If so, then you might just be perfect for this position!



Our typical branch hours are 8:30 am-6:00 pm M-Th, 8:00 am-6:00 pm on Fridays, 8:00 am-12:00 pm on Saturdays, and closed on Sundays. Your shifts may vary and require working on Saturday mornings, but you will have your late evenings, Saturday afternoons, and every Sunday free!



We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!


Type of Position: Full Time Position

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