Admissions and Enrollment Counselor

Posted: 05/20/2022

Benefits:

LTC offers great benefits from health, dental, vision, life, even pet insurance! If you don't need health benefits right now, you will receive a $4,000 stipend for waiving these benefits. We also offer a Retirement plan through the Wisconsin Retirement System as well as other supplemental retirement 403b and 457 plans. In addition, we have the option to contribute to the Wisconsin EdVest 529 Education Savings Plan.

Looking for time off? We offer PAID leave for vacation, personal time, sick leave (we call this paid leave of absence) and holidays. We have Friday's off in the summer and a Holiday break from Christmas through New Year's to give you a break from the busy semester!

There are many additional benefits we offer including tuition reimbursement, professional development, a free on-site wellness/fitness center and an on-site childcare center. There are also employee discounts on plans with US Cellular, Sprint, Sports Core, and more. For additional information on all of our vast array of benefits, check out our benefits guide by clicking HERE.

Shift:

Flexibility required to include day/evening/weekend hours, based upon the needs of the college

Location:

Lakeshore Technical College – Sheboygan, Wisconsin and Manitowoc, Wisconsin

Position Overview:

The Admissions and Enrollment Counselor is responsible for building relationships and maintaining contact with leads, inquiries, and applicants to assist prospective students through the LTC admissions process. Using their extensive knowledge of college resources, the Admissions and Enrollment Counselor will provide career development services with a focus on student success. Serving as a backup to Program Counselors, including but not limited to: first-time program counseling and re-enrollment support, as well as providing as needed management responsibilities at Manitowoc and Sheboygan Learning Centers. This position is responsible for providing proactive high-quality program advising, both short- and long-term academic program and career planning, and degree program selection with a focus on student success towards degree completion. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Job Responsibilities:

(60%) Admissions and Enrollment Counseling

•    Cultivate student prospects through web inquiries, incoming phone calls, outreach, and referrals, which includes assistance to identify their educational and career goals.
•    Host on- and off-campus visits and events for students, scheduled and walk-in appointments, and group advising sessions to assist students with program and course selection, registration, academic and career-goal planning, and financial aid, including some required evenings and weekends.
•    Build and maintain relationships with LTC stakeholders such as area high schools, community organizations, businesses, and program advisory boards to advocate and promote LTC programs, courses, and services. 
•    Support and guide students through LTC career assessment and development activities to assist in identifying career goals.
•    Advise prospective students regarding admissions requirements, identifying student needs, and monitoring progression of assigned students through the admissions funnel.
•    Develop and deliver recruitment programs, materials, and assist in new student orientation.
•    Assist with recruitment and retention activities in support of the college and its strategic enrollment management goals, including completion of activity reports.
•    Conduct one-on-one and group advising sessions with students to create academic mapping plans for student success, address academic and personal concerns, early alerts, and provide referrals to LTC support services as necessary.
•    Utilize available technology to monitor academic progress of students toward degree and/or certificate completion.

(20%) Student Retention
•    Proactively collaborate with college-wide departments, faculty, tutors, and academic support staff to advocate, identify, and meet the academic needs of students they advise.
•    Serves as backup to carry out day-to-day management responsibilities at the Manitowoc and Sheboygan Learning Centerswhen needed. 
•    Counsel students who receive academic early alerts or are at risk of academic probation. Address and diffuse situations of conflict and crisis make appropriate referrals.
•    Responsible for effective student coaching, specifically in the areas of guiding students with career advising and guided pathways, transfer information, goal setting, time management, self-advocacy, and study skills.
•    Manage, research, and propose improvements based on student feedback.

(10%) Career and Academic Support Services
•    Provide career development services which may include but are not limited to; career assessment, personal statement review, mock interviewing, assessing trends in field, coaching search strategies for internships, co-ops and/or jobs, and resume and cover letter development.
•    Responsible for creating, promoting, and facilitating workshops; leading activities in a variety of topics including, but not limited to, academic, social, career, personal, financial, and cultural.
•    Be knowledgeable regarding relevant 4-year college articulation agreements and support student transition/transfer to continue their education.

(10%) Manager Essential Responsibilities
Carryout managerial responsibilities in accordance with the organizational policies and applicable laws to include: address issues in an effective and timely manner; be an active advocate for LTC in the community; be active in the college by serving on committees; and teach classes, as requested, based on course-identified qualifications.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience and/or Certificates, Licenses, Registration:

•    Bachelor’s degree or equivalent in a discipline related to student success required. Master’s degree in related field is preferred. 
•    Two to four years of recent related occupational experience in education, academic advising, career services, or recruitment required.  Five to six  years of related experience preferred.


Note: If educational/certification requirements are not met, candidates may be considered, however the expectation would be that they be met within 5 years of employment.

Other Skills and Abilities:

Working knowledge of college enrollment management tools and financial aid processes. Must have highly developed written and oral communication skills. Strong customer service, organizational and time management skills. Ability to think independently and make decisions with the scope of the role with minimal supervision. Ability to quickly adapt to change and succeed in a fast paced, metric driven position. Must be able to plan and set goals and motivate. Exemplify college values in all staff and student interactions, as well as services delivered. Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social, or educational backgrounds. An individual fluent in more than language is beneficial.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.

Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to deal with a variety of abstract and concrete variables.

Technology Skills:

Beginner Level Skills: Be familiar with basic hardware. Create a simple text document in MS Word. Use and maintain voice mail. Use file manager. Use network file manager. Use and maintain a personal calendar. Navigate through Windows. Access college network system. Understand database concepts. Send and receive attachments. Access a bulletin board. Navigate through the Internet. Schedule meetings. Use email to communicate. Working knowledge of PC software in a windows environment (i.e., Microsoft Office Suite). 

Intermediate Level Skills: Use and maintain listservs. Subscribe and unsubscribe to external listservs. Set up and use a laptop and printer. Develop materials using presentation software. Create reports in MS Word. Use PowerPoint or similar presentation technology. Manage Word files. Use video conferencing. Use database queries. Use scanning techniques equipment. Create simple charts and graphs. Experience using PeopleSoft is desirable.
Access and use project management systems. 

Advanced Level Skills: Use multimedia presentation technology (software and hardware). Download and manage applications and files.

Physical Demands/Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

The above duties describe the chief functions of the job and are not to be considered a detailed description of every duty of the job.

Condition(s) of Employment:

  • Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
  • Valid State of Wisconsin driver’s license is required. or access to reliable and flexible transportation to commute from one job site to another. 

Type of Position: Full Time Position

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