General Advisor – LTC Manitowoc (Part-Time)

Lakeshore Technical College
Job Description
Job Description
• Provide academic advising, career exploration, and help students develop a career pathway based on their individual needs.
• Advise current students in courses at the centers about LTC programs.
• Advise students regarding transferability of courses to and from Lakeshore Technical College.
• Support students with the Financial Aid process.
• Use technology to provide information to students regarding occupational training programs and the enrollment process, program requirements, and other LTC services.
• Maintain a comprehensive communication plan to encourage students to progress into programs.
• Collaborate with all LTC Staff to provide high quality customer service to assist current and prospective students.
• Provide the first-level of support for Student Billing, Student Records, Financial Aid, Registration, and overall student support for students at the campus.
• Assist with Student Service related activities with the primary goal to transition students into programs.
• Participate in the investigation, development and implementation of new services and process in response to student needs and trends.
• Administer nationally standardized assessments and deliver verbal exam instructions. Schedule and proctor test sessions. Facilitate the implementation of current software, hardware and technology needed for up-to-date assessment functions.
• Maintain an accurate record keeping and reporting system for services.
• Coordinate and hold certification test sessions for other organizations such as Manufacturing Skills Standard Council (MSSC) or other National Association of Manufacturing recognized certification standards.
• Proctor, score and interpret other highly specialized assessments such as the Scientific Management Techniques assessments.
• Provide instruction for career decision-making classes.
• Provide Five Star Service throughout all customer interactions.

Managerial Responsibilities
Responsible for the overall direction, coordination, and evaluation of the Customer Service Associate and Office Lead at LTC Manitowoc. Responsibilities include design position responsibilities, interview, hire, and train employees; plan, assign, and direct work; supervise, mentor, and develop staff through the Employee Performance review; reward and discipline employees. Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws to include: develop plan(s) and budget for department; address staff and student issues in an effective and timely manner; be an active advocate for LTC in the community; and be active in the college by serving on committees.

Qualifications*
Education, Training, and Experience
• Bachelor’s degree in a discipline related to student success required. Master’s degree in related field is preferred.
• Two to four years of recent related occupational experience in academic advising, career services, or employment resources required, three to five years of related experience preferred.

Skills and Abilities
• Working knowledge of college enrollment management tools and financial aid processes.
• Experience using PeopleSoft is desirable.
• Working knowledge of PC software in a windows environment (i.e., Microsoft Office Suite).
• Must have highly developed written and oral communication skills.
• Strong customer service, organizational and time management skills.
• Ability to think independently and make decisions with the scope of the role with minimal supervision.
• Ability to quickly adapt to change and succeed in a fast paced, metric driven position.
• Must be able to plan and set goals and motivate.
• Exemplify college values in all staff and student interactions as well as services delivered.
• Ability to establish and maintain effective working relationships and relate successfully with staff, students, and citizens of diverse cultural, social or educational backgrounds.
• Fluent, bilingual individual is beneficial.

*Note: Meeting the minimum requirements does not guarantee an interview for a position.

Condition of Employment
• Employment conditional on completion of Background Information Disclosure (BID) and the results acceptable to the College.
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