Program Counselor - Competency Based Education (CBE)

Posted: 09/07/2022


Monday - Friday   Flexible hours
7:30am-4:00pm(4 days)
9:30a-6:00pm (1 day)


Lakeshore Technical College – Cleveland, Wisconsin

Position Overview:

The Program Counselor - CBE plays a pivotal, intensive, and active role in the highly flexible competency-based education (CBE) programming focusing on student success and career development utilizing a holistic, case management centered approach. Connected closely with the instructors and support services, the Program Counselor - CBE is the student’s primary guide throughout their academic program, working proactively alongside the student to keep them on track, strategize ways to overcome obstacles, and work throughout their education to develop their career readiness skills to ensure a smooth and well prepared transition into the workforce or to further education. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Job Responsibilities:

(60%) Success Coaching
•    Build rapport and trust with students to support successful goal completion through an intentionally co-constructed, goal oriented student success model.
•    Case manage all assigned students, supporting academic, social, financial, and career related success strategies; document relevant notes to maintain holistic student experience.
•    Assist students in determining individual competency load and sequence.
•    Assist students in navigating financial aid as needed.
•    Strategize alongside students with setting goals and identifying, planning for, and overcoming past, present, and anticipated obstacles and defining steps in education and career planning.
•    Connect their goals to what they need to accomplish, creating plans and steps to ensure accountability.
•    Conduct outreach and grade students in the online Student Success Tutorial.
•    Conduct follow up with program participants on at least a bi-monthly basis (two times per month).
•    Support instructors and program efforts to infuse instruction with persistence and success strategies. 
•    Collaborate with students and instructors to problem solve issues that arise related to progress towards academic goals, persistence and attendance.
•    Coordinate student referrals to services to help overcome academic, social, economic, and other identified barriers.
•    Complete all required administrative tasks associated with registration, case management, referrals, graduation, and other activities as required or requested.
•    Coordinate and provide support that is timely, effective, efficient, equitable, and student-centered.
•    Help students achieve success while assisting them to learn to navigate the higher education system with more autonomy.
•    Help students make informed decisions by acting as their advocate and teaching them self-advocacy skills regarding their degree progression and course options.
•    Connect student to appropriate off campus and community agencies for additional support and assistance, as appropriate, and follow up on progress with those agencies.
•    Interact regularly with students to keep track of their progress and to ensure satisfaction and goal progression.
•    Assess and address motivational and psychosocial issues.

(30%) Career Development
•    Develop personalized career development plans that complement existing skills and experience, course work, and opportunities. 
•    Using industry innovations such as an asset- and strengths-based approach, coach students on job seeking skills.
•    Understand available career paths within the student’s field and work with the student to determine the most appropriate fit for their interests and life goals.
•    Form a concrete plan to maximize their chances for employment and advancement in their chosen field.
•    Foster the habits and attitudes required for long-term success.
•    Improve career outcomes and loan repayment rates through planning and student oriented conversations.
•    Follow up on student attainment of employment and/or transition to additional post-secondary education goals.

(10%) Manager Essential Responsibilities
Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws to include: assist in developing plan(s) and budget for department; address issues in an effective and timely manner; be an active advocate for LTC in the community; be active in the college by serving on committees; and teach classes, as requested, based on course-identified qualifications.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

•    Bachelor’s degree in a discipline related to student success required. Master’s degree in related field is preferred. 
•    Two to four years of recent related occupational experience in academic advising, career services, or employment resources required, three to five years of related experience preferred. 

Certificates, Licenses, Registration:


Other Skills and Abilities:

•    Working knowledge of college enrollment management tools and financial aid processes. 
•    Must have highly developed written and oral communication skills. 
•    Strong customer service, organizational and time management skills. 
•    Ability to think independently and make decisions with the scope of the role with minimal supervision. 
•    Ability to quickly adapt to change and succeed in a fast paced, metric driven position. 
•    Must be able to plan and set goals and motivate. 
•    Exemplify college values in all staff and student interactions, as well as services delivered. 
•    Ability to maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social or educational backgrounds. 
•    Fluent, bilingual individual is beneficial.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.

Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to deal with a variety of abstract and concrete variables.

Technology Skills:

Beginner Level Skills: Be familiar with basic hardware. Use and maintain voice mail. Use network file manager.  Navigate through Windows. Understand database concepts. Navigate through the Internet. Using Gmail maintain a personal calendar, schedule meetings, use email, and send and receive attachments.  

Intermediate Level Skills:  Create reports and presentations using Word, Excel, Visio, and PowerPoint. Manage electronic files. Create spreadsheets. Use database queries. Create simple charts and graphs. Use scanning equipment.

Proficient at an intermediate level in the MS Office suite of software specifically Word, Excel, Visio and PowerPoint. 

Advanced Level Skills: Use multimedia presentation technology (software and hardware). Download and manage applications and files.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

The above duties describe the chief functions of the job and are not to be considered a detailed description of every duty of the job.

Condition(s) of Employment:

  • Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.

Type of Position: Full Time Position

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