Student Retention Coordinator

Posted: 09/05/2021

Job Title: Student Retention Coordinator (Higher Education Emergency Relief Fund)
Limited Term Employment | Grant Funded Through May 12, 2023
Salary Expectation: Exempt – Annual Salary $45,92 to $47,644
Note: Salary will commensurate based on education and occupational experience.)
Reports To: Executive Director of Program Counseling and Student Resources
Location:  Lakeshore Technical College – Cleveland, Wisconsin
Employment and Work Schedule: Full-Time Exempt (52 weeks)
Monday through Friday
Flexible day/evening/weekend hours based upon needs of the college
The Student Retention Coordinator, acting as the Early Alert Navigator, supports college retention efforts through the U.S. Dept. of Education’s Higher Education Emergency Relief Fund (HEERF) authorized by the American Rescue Plan. This position will identify, support and case manage students who are at risk of not completing their education as a result of the COVID-19 pandemic. Work collaboratively with the Program Counselors and faculty to identify and address barriers impeding degree completion with the goal of improving student performance through target interventions.
Job Description
• Coordinate with Student Services teams to identify at-risk students who have been impacted by the COVID-19 pandemic.
• Work collaboratively with Program Counselors to monitor assigned at-risk students due to COVID, including academic progress and early alert support.
• Provide proactive, appreciative supplemental support and advising to students identified as at-risk due to COVID.
• Work collaboratively with Program Counselors in the development of academic plans for degree completion.
• Assist students with the degree audit process.
• Coordinate the development, implementation, review, and monitoring of on-going general case management of targeted population.
• Provide financial resources and support to students by referring and collaborating with Financial Literacy coaches and the Financial Aid department.
• Case manage progress of at-risk students due to COVID and measure the impact of prescribed interventions through specified case management dashboards and databases.
• Develop proactive outreach activities and communication plans for assigned at-risk student populations due to COVID.
• Proactively collaborate with college-wide departments, faculty, tutors, and academic support staff to advocate, identify, and meet the academic needs of students they advise.
• Assist at-risk students with developing personal skills to succeed and overcome barriers.
• Collaborate with and refer cohort students to appropriate Student Services departments and resources.
• Maintain confidentiality, including all student records.
• Communicate with students in person (on-campus and off-campus), by phone, email, or other electronic communication methods to answer questions and requests for information with accurate and clear answers.
• Complete activity reports for retention, tracking and accountability purposes. 
• Create, promote, and facilitate workshops; lead activities in a variety of topics including, but not limited to, academic, social, career, personal, financial, and cultural geared toward students impacted by COVID pandemic. 
• Manage, research, and propose improvements based on student feedback.
• Provide an exceptional customer service experience to both internal and external customers throughout every interactions. Other duties as assigned.
Manager Essential Responsibilities
Carryout managerial responsibilities in accordance with the organizational policies and applicable laws to include: address issues in an effective and timely manner; be an active advocate for LTC in the community; be active in the college by serving on committees; and teach classes, as requested, based on course-identified qualifications.
• Bachelor’s degree required. Master’s degree in related field is preferred. 
• Two to three years of recent related occupational experience in academic advising, career services, employment resources, higher education required.
• Working knowledge of college enrollment management tools and financial aid processes. 
• Must have highly developed written and oral communication skills. Strong customer service, organizational and time management skills. 
• Ability to quickly adapt to change and succeed in a fast paced, metric driven position.
• Exemplify college values in all staff and student interactions, as well as services delivered.
• Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social or educational backgrounds.
• Fluent, bilingual individual is beneficial.
*Note: Meeting the minimum requirements does not guarantee an interview for a position.
Condition of Employment
• Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
Health Insurance Employee Assistance Program (EAP) Vacation
Dental Insurance Paid Leave of Absence (PLOA) Health Reimbursement Account (HRA)
Vision Insurance Professional Development Flexible Spending Program
Long Term Disability Tuition Reimbursement On-Site Child Care
Life Insurance Holidays Wellness/Fitness Center
Wisconsin Retirement System (WRS)
Recruitment Period – Application Deadline Extended/Revised 09/03/2021
Beginning: Thursday, July 15, 2021
Closing:  Until position is filled
Online Application Process
The LTC online employment application must be completed in its entirety to be considered for a position at Lakeshore Technical College.  To access the online application, visit, navigate to ‘Just for You’ and click on ‘Job Seekers’, choose ‘View Employment Opportunities’, and click on ‘Goto my profile’ located in the upper right corner of the page to access or create a new account login and to apply for the position. For additional assistance, please contact Human Resources.

Type of Position: Full Time Position

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