Financial Aid Manager

Posted: 11/17/2021

Salary Expectation: Exempt – Annual Salary $59,102 to $75,772  
(Note: Salary will commensurate based on education and occupational experience.)
Reports To: Vice President of Student Success
Location:  Lakeshore Technical College – Cleveland, Wisconsin
Employment and Work Schedule: Full-Time Exempt (52 weeks)
Monday through Friday
Flexible day/evening/weekend hours based upon needs of the college
Provide leadership for the Financial Aid department. Responsible for the distribution of Financial Aid to college students. Manage the federal and state financial aid monies in the form of grants, work-study, and loans according to the federal and state regulations and LTC policies. Manage the daily operations of the financial aid office, continue development of office technology; train and supervise staff; analyze, monitor, and report on the distribution of aid. Review trends and policy issues related to implementation of all federal and state audits, complying with financial aid regulations and policies of applicable governing bodies.
Job Description
• Responsible for the administration of governmental financial aid to students attending LTC.
• Develop and implement policies and operational procedures.
• Lead the development, implementation, and management of Financial Aid programs.
• Manage the daily operations of the Financial Aid Office; ensure that deadlines are met and necessary processes are completed. 
• Provide leadership to the department in reviewing, recommending, and implementing the financial aid regulation updates to the College’s Student Administration System program (PeopleSoft).
• Serve as backup for the determination of students’ financial aid eligibility and financial aid award processing.
• Calculate repayments, overpayments, and return of Title IV funds for students withdrawing for one or more courses, or withdrawing from the college completely.
• Develop, approve, and maintain office budget for the Financial Aid Department.
• Complete professional judgments regarding satisfactory academic progress, dependency overrides, parent refusal of information, and adjusting of Cost of Attendance.
• Responsible for development of student budgets and fiscal year setups.
• Responsible for the financial aid annual audit.
• Work with division Deans regarding new and revised programs and complete application and submission of all such programs to the Department of Education for financial aid eligibility.
• Coordinate Financial Aid operations with other college departments.
• Serve as the College’s Financial Aid Lead with WILM to maintain Financial Aid related setups, testing, and training of department and college staff.
• Implement, setup-up, research and test PeopleSoft upgrades and fixes.
• Responsible for troubleshooting PeopleSoft issues relating to the financial aid system.
• Reconcile direct loan and other financial aid accounts with government agencies; troubleshoot and resolve problems such as overpayments and incorrect disbursements.
• Collaborate with other departments to ensure accuracy of items such as, but not limited to, the LTC website, the ChatBot, consumer information, enrollment reporting, client reporting, the student book charge process, and reconciliation.  
• Serve as the college’s Primary Destination Point Administrator (DPA).
• Provide an exceptional customer service experience to both internal and external customers throughout every interaction. Other duties as assigned.
Manager Essential Responsibilities
Supervision is provided to the Financial Aid team. Responsible for the overall direction, coordination, and evaluation of these staff. Responsibilities include design position responsibilities, interview, hire, and train employees; plan, assign, and direct work; supervise, mentor, and develop staff through the Employee Management System; reward and discipline employees. Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws to include: develop plan(s) and budget for department; address staff and student issues in an effective and timely manner; be an active advocate for LTC in the community; be active in the college by serving on committees; teach classes, as requested, based on course-identified qualifications; monitor security to college, outside entities, federal, and state applications; and perform internal audits in accordance with student financial aid internal controls.
• Bachelor’s degree or equivalent with three to five years recent related Financial Aid experience.
• PeopleSoft Campus Solutions experience preferred.
• Maintain memberships in various professional organizations to keep current with federal and state regulations (i.e., NASFAA, WASFAA).
• Strong telephone, human relations, problem-solving, written and oral communications, customer service, editing, keyboarding, organizational and public speaking skills.
• Ability to work independently and as a team member. Ability to work with continual interruptions.
• Ability to understand specific job-related terminology.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to apply mathematical operations to such tasks as frequency distribution, analysis of variance, and correlation techniques.
• Exemplify college values in all staff and student interactions, as well as services delivered.
• Ability to establish and maintain effective working relationships and relate successfully with staff, students, and citizens of diverse cultural, social or educational backgrounds.
• Fluent, bilingual individual is beneficial.
*Note: Meeting the minimum requirements does not guarantee an interview for a position.
Condition of Employment
• Employment conditional on completion of a Background Information Disclosure (BID with the results acceptable to the College.
Health Insurance Employee Assistance Program (EAP) Vacation
Dental Insurance Paid Leave of Absence (PLOA) Health Reimbursement Account (HRA)
Vision Insurance Professional Development Flexible Spending Program
Long Term Disability Tuition Reimbursement On-Site Child Care
Life Insurance Holidays Wellness/Fitness Center
Wisconsin Retirement System (WRS)
Recruitment Period
Beginning: Friday, November 12, 2021
Closing:  Applications will be accepted online until the position is filled; however, to ensure full consideration, application materials should be submitted for receipt no later than Monday, November 29, 2021.
Online Application Process
The LTC online employment application must be completed in its entirety to be considered for a position at Lakeshore Technical College.  To access the LTC online application system, click HERE to login or to create a new account login to apply for the position. For additional assistance, please contact Human Resources.

Type of Position: Full Time Position

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