PURPOSE AND SUMMARY
A Dispatcher uses a computer-aided dispatch system and receives emergency calls from the public requesting police, fire, medical or other emergency services. A Dispatcher determines the nature and location of the emergency, determines priorities and dispatches police, fire, ambulance or other emergency units as necessary and in accordance with established procedures. A Dispatcher receives and processes 911 emergency calls and administrative calls, maintains contact with all units on assignment and maintains status and location of police and EMS units. A Dispatcher answers non-emergency calls for assistance. A Dispatcher enters, updates and retrieves information from a variety of computer systems. A Dispatcher receives requests for information regarding vehicle registration, driving records and warrants and provides pertinent data. A Dispatcher monitors several complex public safety radio frequencies and operates a variety of communications equipment, including radio consoles, telephones and computer systems.
A Dispatcher must be familiar with all agencies working in conjunction with the countywide telecommunications and information systems and have a working knowledge of the County's geography and roadway system. System users include county law enforcement agencies, fire departments, emergency medical services, the Wisconsin State Patrol, the WI DNR and town constables, as applicable. A dispatcher will be required to be CPR and EMD certified. A Dispatcher must develop a working knowledge of the County 800 MHz Radio System and protocols. The Dispatcher must have a working knowledge of the "10" code system and must, when necessary, record radio transactions on a computerized radio log. High-speed pursuits require constant communication
High school diploma or equivalent. Self-motivated with the ability to effectively, efficiently and entirely complete assignments with minimal supervision. Ability to communicate effectively in both oral and written communications. Ability to work independently or as part of a team. Ability to be supervised. Ability to function in stressful situations. Ability to maintain confidentiality and good working relationships with co-workers and other staff. Ability to maintain regular and predictable work attendance.
Applications will be accepted until position is filled.