IT Administrative Specialist (Part-Time)

Posted: 01/08/2023

Information Technology

Salary Expectation:

$17.47 to $18.13 per hour (Note: The hourly rate will commensurate based on education and occupational experience.)

Shift: Monday- Friday 8:00am-12:00pm

Location: Lakeshore Technical College – Cleveland, Wisconsin

POSITION SUMMARY: Provide administrative and organizational support for the Information Technology department. Create, monitor, and resolve issues for all IT purchase requisitions and purchasing card transactions. Assist with basic IT support for the Technology Help Desk, event setups, and LMS course support. Perform job responsibilities without direct supervision; maintain confidentiality and address all situations professionally. Use college systems to obtain information for reports and in making decisions. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):
(70%) Office Support/ Customer Support

Prepare necessary documentation and materials for monthly meetings, IT staff training progress reports, projects, and department planning.
Assist with creating, formatting, and updating department policies and procedures.
Maintain and manage a list of all software purchased by Technology Department. This includes, but is not limited to, purchase costs, license durations, and multi-year schedule of renewals.
Communicate renewal information to points of contact.
Coordinate and prepare updates of IT multi-year refresh projects.
Update and maintain IT department intranet site.
Create, monitor, and resolve issues for all IT purchase requisitions, maintain purchasing records.
Provide office management for the department.
Submit and reconcile purchasing card orders.
Assist with department budget planning, preparation, and tracking.
Process department travel requests, reimbursement requests, and other forms.
Coordinate and assist with the IT equipment disposal documentation and preparation.
Coordinate with other divisions as needed.
Submit Work Orders for department as needed.

(25%) Technology Support
Provide technology support including but not limited to:

Assist with technology setup and support for on campus events.
Assist with creating, combining, and copying LMS course shells.
Provide basic help desk assistance, answering the help desk phone, creating, and updating tickets in the help desk ticketing platform.

(5%) Administration

Participate in College, Technology Department, and other events and meetings as required.
Complete required College training.

SUPERVISORY RESPONSIBILITIES: None

TECHNOLOGY SKILLS:

Be familiar with basic hardware. Create a simple text document in MS Word. Use and maintain voice mail. Use file manager. Use network file manager. Use and maintain a personal calendar. Use email to communicate. Navigate through Windows. Access college network systems. Send and receive attachments. Navigate through the Internet. Schedule meetings.
Set-up and use a laptop and printer. Develop materials using presentation software. Create reports in MS Word. Use scanning techniques equipment. Use PowerPoint or similar presentation technology. Manage MS Word files. Create a basic spreadsheet. Use video conferencing. Use database queries. Create simple charts and graphs.

OTHER KNOWLEDGE, SKILLS, AND ABILITIES:

Work with specific computer software: proficient in MS Excel, Word, PowerPoint, SharePoint, and Teams.
Excel in written and verbal communication.
Effectively manage time and resources to ensure that work is completed efficiently.
Exemplify college values in all staff and student interactions, as well as services delivered.
Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social, or educational backgrounds.
Fluent, bilingual individual is beneficial.

EDUCATION AND EXPERIENCE:

Related associate degree or equivalent and two to three years of recent related occupational experience required.

Note: If educational/certification requirements are not met, candidates may be considered, however the expectation would be that they be met within 5 years of employment.

CERTIFICATIONS, LICENSURE, REGISTRATION: None

PHYSICAL DEMANDS/WORK ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment may require multi-tasking.
The noise level in the work environment is usually moderate.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.

Condition(s) of Employment:

Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
Valid State of Wisconsin driver's license is required.

#LakeshoreProud

Lakeshore Technical College does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, disability, age, sexual orientation, genetic testing, lack of English skills, arrest or conviction record, political affiliation, veteran status, parental status, marital status, pregnancy or other protected categories, in its services, employment, programs, and/or educational programs and activities, including but not limited to admissions, access and participation. The college attempts to be in compliance with all federal laws including but not limited to Title IX & section 504. Inquiries regarding nondiscrimination policies are handled by the executive director of human resources/affirmative action officer, 1290 North Avenue, Cleveland WI 53015, phone 920.693.1139 or 888.468.6582, ext. 1139.
Lakeshore Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs or activities. Persons requiring accommodation to access the college’s programs, services, and/or employment should call LTC at 920.693.1000 or 888. Go To LTC (888.468.6582), or TTY 711.

Type of Position: Part Time Position