IT Support Specialist

Viking Masek Global Packaging Technologies
Job Description
The IT Support Specialist will be responsible for configuration, installation, and maintenance of PCs. Duties will concentrate on help desk support, network printing, and providing support for laptops and industry-specific software.

Job Requirements

  • Minimum of 1 - 3 years' experience providing onsite and/or remote support to end-users (will consider a strong candidate who has recently graduated with a 2-year computer support or related degree)
  • A sound understanding of PC operating systems and TCP/IP
  • Strong interpersonal skills to understand networking needs and problems
  • Ability to communicate clearly with technical and non-technical audiences


Job Duties & Responsibilities

  • Troubleshoots common IT problems
  • Assists in the installation of computer hardware along with necessary software for daily operations
  • Assists in the installation of computer peripheral hardware (printer, mouse, keyboard, etc.)
  • Tracks IT hardware assets and software licenses, including renewal costs and dates
  • Provides point-of-contact guidance to users on how to operate computer hardware and software
  • Assists in the setup of client-side networking protocol usage for daily users (FTP, Remote Desktop, SharePoint, shared network drives)
  • Manages company cell phone plans, the purchase of new cell phones & accessories as needed
  • Manages the inventory of company laptops, computers, cell phones, and desk phones
  • Maintains the Mitel phone software
  • Performs basic computer system optimization as necessary
  • Maintains client confidence and protects operations by keeping information confidential
  • Ensures anti-virus software is installed, properly configured, regularly updated and working properly on PC and server stations
  • Tests computers and ensures that computer systems are functioning properly
  • Identifies and solves any problems that affect computer operating systems
  • Provides after-hours support
Type of Position:

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