Program Counselor

Posted: 10/08/2021

Salary Expectation: Exempt – Annual Salary $52,667 - $65,834
(Note: Salary will commensurate based on education and occupational experience.)
Reports To: Executive Director of Program Counseling and Student Resources
Location:  Lakeshore Technical College – Cleveland, Wisconsin
Employment and Work Schedule: Full-Time Exempt (52 weeks)
Monday through Friday
Flexible day/evening/weekend hours based upon needs of the college
The Program Counselor is responsible for providing proactive high-quality program advising and career development service to students with a focus on student success towards degree completion. Using their extensive knowledge of College resources, the Program Counselor will: provide students with accurate and current curricular program information; assist students in both short term and long term academic program planning; refer students to other departments and services on campus when appropriate; provide counsel regarding career plans, academic difficulties, and degree program selection; and promote student success for all students by monitoring students’ academic standing, year to year retention, and graduation rates.
Job Description
• Maintain a high level of knowledge and understanding of assigned academic programs.
• Provide guidance and counsel to students designed to assist them in making decisions associated with their academic and/or career goals.
• Create and provide to each student an academic mapping plan that shows courses needed in order to complete their degree program in a timely manner.
• Conduct one-on-one or group advising sessions with students to address academic and personal concerns, create actions plans for student success, and maintain relevant all records to student profiles and progress. 
• Assist students with course selection, registration, and academic and career-goal planning.
• Assist students with financial aid concerns by partnering with the Office of Financial Aid to ensure students have completed all necessary paperwork and met all institutional and federal deadlines.
• Communicate with students in person (on-campus and off-campus), by phone, email, or other electronic communication methods to answer questions and requests for information with accurate and clear answers.
• Maintain and process student information related to academic plans and progress, course placement, student support; document relevant notes to maintain holistic student experience.
• Complete activity reports for grants, retention, tracking and accountability purposes. 
• Attend program advisory meetings as necessary to stay informed about program and industry changes.
• Assist with retention activities for program students in support of the College and its enrollment management goals.
• Proactively collaborate with college-wide departments, faculty, tutors, and academic support staff to advocate, identify, and meet the academic needs of students they advise.
• Utilize available technology to monitor academic progress of students toward degree and/or certificate completion.
• Work with students who receive academic early alerts or are at risk of academic probation. Address and diffuse situations of conflict and crisis, and make appropriate referrals.
• Provide effective student coaching, specifically in the areas of guiding students with career advising and guided pathways, transfer information, goal setting, time management, self-advocacy, and study skills.
• Manage, research, and propose improvements based on student feedback.
• Provide career development services which may include but are not limited to; career assessment, personal statement review, mock interviewing, assessing trends in field, coaching search strategies for internships, co-ops and/or jobs, and resume and cover letter development.
• Create, promote, and facilitate workshops; lead activities in a variety of topics including, but not limited to, academic, social, career, personal, financial, and cultural.
• Be knowledgeable regarding relevant 4-year college articulation agreements and support student transition/transfer to continue their education.
• Provide an exceptional customer service experience to both internal and external customers throughout every interaction. Other duties as assigned.
Manager Essential Responsibilities
Carryout managerial responsibilities in accordance with the organizational policies and applicable laws to include: address issues in an effective and timely manner; be an active advocate for LTC in the community; be active in the college by serving on committees; and teach classes, as requested, based on course-identified qualifications.
• Bachelor’s degree or equivalent in a discipline related to student success required. Master’s degree in related field is preferred. Two to four years of recent related occupational experience in academic advising, career services, or employment resources required, three to five years of related experience preferred.
• Working knowledge of college enrollment management tools and financial aid processes.
• Must have highly developed written and oral communication skills.
• Strong customer service, organizational and time management skills.
• Ability to think independently and make decisions with the scope of the role with minimal supervision.
• Ability to quickly adapt to change and succeed in a fast paced, metric driven position.
• Must be able to plan and set goals and motivate.
• Exemplify college values in all staff and student interactions, as well as services delivered.
• Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social or educational backgrounds.
• Fluent, bilingual individual is beneficial.
*Note: Meeting the minimum requirements does not guarantee an interview for a position.
Condition of Employment
• Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
Health Insurance Employee Assistance Program (EAP) Vacation
Dental Insurance Paid Leave of Absence (PLOA) Health Reimbursement Account (HRA)
Vision Insurance Professional Development Flexible Spending Program
Long Term Disability Tuition Reimbursement On-Site Child Care
Life Insurance Holidays Wellness/Fitness Center
Wisconsin Retirement System (WRS)
Recruitment Period
Beginning: Friday, October 8, 2021
Closing:  Applications will be accepted online until the position is filled; however, to ensure full consideration, application materials should be submitted for receipt no later than Thursday, October 21, 2021.
Online Application Process
The LTC online employment application must be completed in its entirety to be considered for a position at Lakeshore Technical College.  To access the LTC online application system, click HERE to login or to create a new account login to apply for the position. For additional assistance, please contact Human Resources.

Type of Position: Full Time Position

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