Kurtz Ersa, Inc. looking to fill In-House Tech Support position

Posted: 10/11/2021

In House Tech Support
 
Kurtz Ersa, Inc., US distributors of ERSA Rework and Inspection soldering equipment, seeks to fill an opening it currently has for in house technical support.

Requirements:
-2 year electronics/mechanical degree required, but would consider experience in lieu of a degree
-Proficient using PC’s, updating drivers, troubleshooting PC issues
-Can work on own and take initiative on finding the next task
-Works/communicates well with co-workers and customers
-Must work out of Kurtz Ersa office in Plymouth, WI

  • Escalated technical troubleshooting support for customers
  • Fielding customer technical support requests and creating follow-ups to issues
  • Communicate technical information to non-technical customers
  • Provide Sales Support- performing Demos as well as support to field service engineers
  • Provide technical support to computer users
  • Coordinate quality issues with Ersa Germany
  • Diagnose and resolve technical hardware and software issues
  • Rebuilding/repairing machines
 
Kurtz Ersa, Inc. offers competitive salaries, a great working environment and substantial benefits. Company cell phone and other tools needed for the position will be included. We offer a 401k match of 6% after three months of employment, the possibility for bonuses, gym membership reimbursement (based on amount of membership), health, dental and vision insurance, etc. Please contact sarah.hunter@kurtzersa.com for details!

Type of Position: Full Time Position

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