Your intention is to provide great customer service, but how do your customers feel? Do you really know how they view and rate the service they receive? How can you deliver not only what customer expects, but what will delight them and set you apart from your competitors? We'll explore providing sound customer service from the viewpoints of retail, manufacturing, service, contracting and even the web.
Our speaker, Jerry Baltus, is a business and entrepreneur advisor leading an advisory team at Huberty CPAs and Trusted Advisors. His focus is on helping business owners to build stronger, more profitable businesses that provide value to their lives today, as well as build value that they can harvest at retirement.
From December, 2007, until October, 2017, he owned and operated his own business coaching practice, specializing in coaching small and mid-sized businesses to help their owners realize their dreams of success. From September, 1993, to June, 1997, he served as vice president of sales for Polar Ware Company, a stainless steel deep stamping business serving the food service and medical equipment industries. In 1997, he became executive vice president, and was responsible for all day-to-day operations until September, 2006. Prior to 1993, he held positions in various functions for Kohler Co., including accounting, international sales and marketing. Mr. Baltus graduated from University of Wisconsin - Eau Claire cum laude with a degree in accounting.
Jerry and his wife, Betsy, live in Plymouth, WI, near their two married children and six grandchildren. He is active in the Plymouth and Sheboygan Chambers of Commerce, Plymouth Lions, BNI, and is an avid bicyclist, logging over 2,000 miles annually.