About Us:

Viking Masek Packaging Technologies provides innovative packaging automation for food, beverage, health, medical, and consumer goods manufacturers globally. We offer advanced solutions like vertical form fill seal (VFFS), premade pouch, stick pack machines, flow wrapping equipment, case packers, and cartoners. At Viking Masek we focus on innovation and integration, delivering complete packaging automation solutions to optimize production lines worldwide.

Job Description:

As a Field Service Technician, you will provide foundational service and support for Viking Masek’s packaging machinery, such as VFFS machines, multi-lane stick pack machines, and rotary fillers. This role focuses on building technical skills, supporting other technicians on complex tasks, and delivering excellent customer service. This role involves efficiently managing customer service-related issues, product service alerts, troubleshooting, and warranty matters. Utilizing ERP tools, you will assist in generating service reports, maintaining call logs, and contributing to customer experience reporting, ensuring our customer database remains in impeccable condition. Your key responsibilities include understanding both the company and customer’s technical needs. This encompasses establishing and maintaining industry and company technical knowledge, collaborating with Project Managers and cross-functional teams, and researching and evaluating onsite solutions to address organizational technical challenges. You are expected to be an industry expert, particularly in packaging machines and technical skillsets.

Key Role Areas (KRA):

1. Customer Service and Support
2. Technical Expertise and Maintenance
3. Collaboration and Communication
4. Reporting and Documentation
5. Continuous Improvement and Compliance
 

Qualifications:

• Valid Driver’s License required with no major violations within the last 3 years.
• High School Diploma or equivalent required; Technical Diploma preferred; bachelor’s degree a plus.
• 2+ years of relevant experience.
• General computer skills (Outlook, Word, Excel).
• Familiarity with ERP systems.
• Ability to read electrical schematics.
• Ability to troubleshoot electrical wiring.
• Mechanical proficiencies.
• Strong organizational and teamwork skills.
• Strong customer service skills.

Core Values:

Simple in Motion

• SERVICE: Serving our customers, colleagues, and community
• INNOVATION: Solving your unique packaging challenges
• MOTIVATION: Motivated by our story to build your story
• PARTNERSHIP: Listening with curiosity and empathy to build strong relationships
• LEADERSHIP: Confidently transforming your goals into realities
• EXCELLENCE: Committed to delivering our best

We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home.

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