New NCCI Skip Tracing Product Offering Leverages AI

Advanced technology meets cost-effective collections for lenders and servicers.

RENO, NV - July 28, 2025 - NCCI, a provider of Risk Resolution Outsourcing (RRO) Solutions with actionable intelligence to mortgage servicers and other firms in the financial services industry for over 25 years, announced today that its new Skip Tracing offering is delivering very high returns for clients, partly due to the company building AI functionality into the platform.

“Technology is never more than half of any NCCI offering because our primary differentiator is our professional network of over 2,000 people across the country,” said Matthew Preuss, President of NCCI. “But in this case, those people are significantly more effective because we’re leveraging AI in our platform to give them timely information on the movements of people we’re trying to contact.”

NCCI is often called upon to make personal contact with borrowers on behalf of lenders, generally referred to as door knocking. It’s one of the most effective ways to get a delinquent borrower back on track before a loan goes into default. But it’s very challenging to make contact with a debtor you cannot find.

New AI capabilities can process massive amounts of data and provide actionable intelligence that NCCI field services personnel can use to locate borrowers on behalf of their clients. NCCI has already completed pilot programs with a number of mortgage servicers and will take the offering to auto lenders before the end of the year.

Preuss says the company has been working to implement AI into its platform for the last few years, but this is one of the first offerings to benefit significantly from the technology. He said the company would continue to expand the use of AI, where it makes sense. This could include all of its primary offerings, including:

• Business Site Inspections

• Collateral Inspections

• Disaster Relief Support

• Home Office Verification

• HUD Face to Face

• In-Person Outreach

• Loss Mitigation Support

• Occupancy Certifications

• Property Inspections

To find out more about working with NCCI Services to reduce your company’s overall risk or to reconnect with borrowers who have fallen behind on their payments, reach out to the company today.

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